We protect your privacy and your documents

Overview

TravelUAE values your privacy. This policy covers personal data you share with us, or that we collect when you visit our site, start a entry application, contact support, or complete checkout. It also explains your choices and rights.

Data We Collect

• Contact & Profile: name, email, phone, and messages you send us (e.g., WhatsApp or email).
• Application Data: passport copy, personal details, travel plans, photographs, and other required documents you upload.
• Payment Data: processed by our payment providers; we receive status/metadata (e.g., success or failure), not full card numbers.
• Device & Usage: cookie identifiers, pages viewed, and basic analytics to keep the site reliable and improve the experience.

How We Use Your Data

• Process your entry application and provide status updates.
• Offer support via WhatsApp/email and respond to queries.
• Provide secure checkout and manage orders/refunds.
• Improve, troubleshoot, and protect our website and systems.
• Comply with legal obligations and prevent misuse or fraud.

Lawful Basis

Depending on your location, we rely on one or more of the following bases: consent, performance of a contract (processing your application), legitimate interests (e.g., site security, support), and legal obligations.

Sharing & Disclosures

• Authorities: When necessary for your entry application, information may be shared with relevant UAE authorities or their official systems.
• Service Providers: Hosting, storage, communications, analytics, and customer support tools help us operate (e.g., cloud hosting and secure storage). These providers must handle data responsibly.
• Payment Processors: To complete your checkout securely and handle refunds where applicable.
• Legal & Safety: To comply with law, respond to lawful requests, or protect rights, property, and safety.
• We do not sell your personal information.

Cookies & Tracking

We use essential cookies to keep the site secure and functioning, and basic analytics to understand usage (e.g., page performance). You can control cookies via your browser settings; disabling some cookies may affect site features.

Security

We apply reasonable technical and organizational measures to protect your data against loss, misuse, or unauthorized access. No method is 100% secure; we continuously improve our safeguards and encourage you to use strong passwords and updated devices.

Data Retention & Deletion

We keep personal data only as long as needed for the purposes described here, including legal, accounting, or reporting requirements. Where feasible, you may request deletion; we will honor it unless we must retain data to comply with law or resolve disputes.

Your Privacy Rights

• Access a copy of your personal data we hold.
• Request corrections if your data is inaccurate or incomplete.
• Request deletion, restriction, or objection to certain processing.
• Withdraw consent where processing is based on consent.
• Request data portability where applicable.

These rights may vary by jurisdiction and are subject to legal limits. We'll respond to verified requests within a reasonable timeframe.

International Transfers

Our service providers and systems may be located in different countries. Where data is transferred across borders, we rely on appropriate safeguards permitted by applicable law to protect your information.

Children's Privacy

Our services are not directed to children. If you believe a child has provided personal data to us without appropriate consent, please contact us so we can take steps to remove the information.

Changes to This Policy

We may update this Policy to reflect changes in our practices or legal requirements. When we post updates, the "Last updated" date will change. Your continued use of our services means you accept the updated Policy.