Privacy Policy

We protect your privacy and your documents

This Privacy Policy explains what we collect, why we collect it, and how we keep it safe when you use TravelUAE's website, entry application flow, and support services.

Last updated: March 31, 2026
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Quick Summary

  • We collect only what is needed to process your application and support you.
  • Your documents are handled with care and shared only where required.
  • We use secure payment providers for checkout.
  • You can request access, correction, or deletion of your data where permitted.
  • We use cookies to keep the site reliable and improve performance.
  • We do not sell your personal information.
OverviewData We CollectHow We Use DataLawful BasisSharing & DisclosuresCookies & TrackingSecurityRetention & DeletionYour RightsInternational TransfersChildren's PrivacyChanges to This PolicyContact Us

Overview

TravelUAE values your privacy. This policy covers personal data you share with us, or that we collect when you visit our site, begin an application, contact support, or complete checkout.

Data We Collect

We may collect contact information, application details, passport and supporting documents, limited payment metadata, and basic usage data needed to operate and improve the service.

How We Use Data

We use data to process applications, provide updates, support customers, secure checkout, prevent misuse, and improve the website and service experience.

Lawful Basis

Depending on your location, we rely on one or more lawful bases such as consent, contract performance, legitimate interests, and legal obligations.

Sharing & Disclosures

Information may be shared with relevant UAE authorities, payment providers, hosting providers, and other operational partners where necessary. We do not sell personal data.

Cookies & Tracking

We use essential cookies to keep the website secure and functioning, along with limited analytics to understand performance and improve the experience.

Security

We use reasonable technical and organisational safeguards to protect your information from misuse, loss, or unauthorised access.

Retention & Deletion

We retain data only for as long as necessary to deliver the service and comply with legal, operational, or dispute-resolution requirements.

Your Rights

Depending on your jurisdiction, you may request access, correction, deletion, restriction, objection, or portability of your data, subject to legal limitations.

International Transfers

Some providers and systems may operate in different countries. Where transfers occur, we rely on appropriate safeguards permitted by applicable law.

Children's Privacy

Our services are not directed to children. If you believe a child has submitted information without appropriate consent, please contact us.

Changes to This Policy

We may update this Policy to reflect changes in our practices or legal obligations. The latest version will always include the current update date.

Contact Us

For privacy questions, requests, or concerns, please contact our team by WhatsApp or use the links on this page.